Exceeding Customer Expectations
Date & Time: 16th June 2016 – 17.30pm – 19.30pm
Location: Civic Hall – Ellesmere Port, CH65 0AZ
In this workshop we will look at the key areas to deliver that exceptional customer experience.
The truth is, most businesses try to get away with just being average. But an average business produces mediocre results. It’s the ones that put in a little extra effort to exceed customer expectations that create raving fans who purchase more often and share their experience with others.
It’s relatively easy to do. We live in a world of mediocrity. Standing out isn’t all that difficult. It’s low hanging fruit for your business and one that has the ability to produce big results.
Second, when you exceed the expectations of your visitors and customers, you create a positive association that further helps to build your brand and customer loyalty. This can significantly help with repeat purchases and increasing your customer lifetime value (CLV).
Cheshire West and Chester Council
In order to register for the event please click on the link here.